High Street Business: What to Do When Disaster Strikes?
With the recent disaster of our beloved ex-bank building, one of Belfast’s most iconic and historic buildings (housed by high street business, Primark), businesses’ must be asking themselves: how would will our business and communications be managed in the aftermath? In the wake of a disaster to a business, the questions asked include: Do they stop trading? […]
The Cost of a Missed Call: A byphone Case Study
As a business, you’re pretty confident that very few of your inbound calls go unanswered Given 80% of all business communications take place over the phone, the cost of a missed call may be far more than you would have thought. But given the competitive nature of the industry today, just why are businesses allowing this to […]
Time Sensitivity & Running Voice on a Network – How Does It Work?
As data passes through the internet, one piece of information is particularly challenging to manage; voice. Part of its sensitivity comes from the timeliness of the data. Once a packet of data is delayed by over 50ms, then it is useless to a call and needs to get dropped. Often a packet can arrive late […]
The Reason Your VoIP Service Sucks – Why is my VoIP not delivering?
At the heart of an excellent VoIP service is an excellent connection to the Internet. But what does a good internet connection look like? Is it a download speed? An upload speed? A connection ratio at the DSLAM? In saying “connection to the Internet,” we aren’t just referring to your internal network, router and switches […]
Call Quality: How to Mathematically Score!
By comparing sound files, we can generate a mathematical score to determine call quality. The Problem As a service provider, we needed to understand service availability across our suite of Data Centres. We also needed to understand the quality of the broadband connection that our customers had. Scheduling a series of automatic calls was the easy bit. […]
Somebody Isn’t Pulling Their Weight – VoIP, Your Internet Connection & Voxbox
More and more businesses are installing VoIP phone systems in a search for reliable and user-friendly phone systems. However, testing whether your internet connection can handle VoIP before you install the service could save you a lot of time and money – that’s where Voxbox comes in. But, how to accurately assess whether your internet connection […]
How is Hosted Telephony changing businesses?
We’ve all heard the jargon on the benefits of moving your company’s phone system to the hosted world, but how is this impacting the business? First of all, don’t be baffled by “you can now have an IVR, follow me and call recording” – to name a few features commonly associated with hosted telephony (VoIP). […]
The Big Business Benefits – VoIP for SME’s
8 out of 10 businesses class the phone as the primary form of communication between them and their customers. However, so many don’t truly understand how VoIP technology can transform their communications and positively impact their business. We’re here to break down the key benefits of switching to the cloud and how VoIP can transform […]